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Refund & Return

Please note: In the event that a cancellation request is made within 3 hours since the order completed. We suggest you contact us immediately, in order to seek for the possibility of cancellation. After 3 hours of making the order, unfortunately, we cannot issue you the cancellation. Please understand that, you will not be refunded the shipping fee when canceling your order.

Returns

Our policy last 3 days. If 3 days have gone by since you received item(s), unfortunately, we can’t offer you a refund or exchange.

You can't send your order back to us except when our product is damaged in transit. You can not return the product just because you do not like it anymore and change your mind when you receive your parcel. We just accept the return if there are problems with our products and they was damaged in transit.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Please do not send your purchase back to the manufacturer. We suggest to directly send us an e-mail regarding any unexpected circumstance..

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We suggest to directly send us an e-mail regarding any unexpected circumstance.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

We totally understand that it’s highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don’t like waiting. Our orders are delivered from our US or Chinese factory depending on the order demand and design. We usually ship the order from our factory within 2-3 days of receiving it. And it takes up to 10-15 days to US, 15-25 days to another country by the shipping companies to make your order reach you. But, in some cases, it might be delayed due to post office issues. Every post office can’t accommodate packages after a certain limit, hence the delays are caused.

In the worst case, you can not receive the items after 60 days, we will totally refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lustigalledinge.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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