Frequently Asked Questions
WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 7-10 business days of payment.
- We will notify to you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
For other special offers and giveaway items, please allow from 1to 4 weeks for US delivery as they may be shipping from other countries.
For international shipping allows from 2-7 weeks.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in Asia, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
WHICH SIZE I SHOULD ORDER?
We attach the size chart here and we use 2 size (EU and US size), which let you have more choices no matter where you come from.
HOW CAN I MODIFY MY ORDER?
We only allow order modification within 24 hour since payment. Have any questions contact us via firstname.lastname@example.org
WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?
We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Norway, Denmark, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders.
It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
You can track your order via below link:
WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Because our products are printed and unique, therefore we only return or replace your order in one of those requests below:
- Within 3 days from receiving orders, you have to request or notify us about return or
replacement the order.
- The products have been crashed or damaged.
- The print quality is blurry or not the same as pictures in our website.
- Different design or size from your order.
If your purchase meets any of the criteria above, please contact us via email address: email@example.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design,different size)
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world and ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 7–10 business days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 20–25 business days. US orders are shipped by E-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 30 and 35 business days to arrive at their destination but can take longer from time to time.